Question 1

How long does it take to get started?

Accepted Answer

Most firms are up and running within a week. We help you configure workflows for your specific visa types, import existing cases if needed, and onboard your team with guided walkthroughs.

Question 2

Can I migrate data from my current system?

Accepted Answer

Yes. We provide migration support for spreadsheets, legacy case management tools, and other systems. Our team works with you to ensure a smooth transition with no data loss.

Question 3

Is the client portal white-labeled?

Accepted Answer

Yes. Your clients see your brand — your logo, your colors, your domain. ICM Desk stays invisible in the background so you maintain a professional, consistent experience.

Question 4

What visa types does ICM Desk support?

Accepted Answer

ICM Desk is flexible by design. You can configure custom workflows for any visa type — H-1B, L-1, EB-2, O-1, PERM, and any other immigration process your firm handles.

Question 5

How does pricing work?

Accepted Answer

We offer per-seat pricing based on your team size, with plans that scale as your firm grows. Contact us for a quote tailored to your specific needs and case volume.

Question 6

Is my data secure?

Accepted Answer

Absolutely. We use enterprise-grade encryption (256-bit AES), row-level security policies, role-based access control, and comprehensive audit logging. All data is encrypted at rest and in transit.

The Operating System for Modern Immigration Cases — ICM Desk