Security
Your Clients’ Data, Handled With Care
Immigration work runs on sensitive, personal information. ICM Desk is built so you can move fast without ever putting that trust at risk.
What This Means for You
Four Things You Can Count On
Your Data Never Trains the AI
When ICM Desk uses AI, it runs on commercial provider APIs whose terms prohibit training on your data. Your clients’ information is never used to improve anyone’s model.
Encrypted and Isolated
Data is encrypted in transit and at rest at the storage layer, and every organization’s data is fully separated from every other by row-level security.
You Stay in Control
Access is scoped by role, sensitive values are encrypted in the browser, and your data remains yours — available to export or remove.
Built on Enterprise Infrastructure
ICM Desk runs on established cloud platforms with automatic backups, so your practice stays available and your records stay safe.
Have a Deeper Security Question?
Our Trust Center covers data handling, sub-processors, standards alignment, and how to request a Data Processing Agreement.